RETURN / EXCHANGE / BUY BACK / REFUND POLICY

Our company is dedicated to ensuring the satisfaction of our customers/VIP customers and Brand Partners. In the event of dissatisfaction or if a product has a manufacturing or packaging defect, customers/VIP customers and Brand Partners have the option to return or exchange the product.

However, please note that certain products are not eligible for return or replacement, including:

• Damaged products due to misuse
• Products without tags or invoices
• Incidental damage caused by product malfunction
• Products with tampered or missing serial/UPC numbers
• Damage or defects not covered under the manufacturer's warranty
• FMCG products that have been used, altered, washed, soiled, or damaged in any way.

Exchange:

Your order can be exchanged for an identical product in a different size or colour for FMCG products. To be eligible for an exchange, deficiencies must be reported within 24 hours of receiving the product.

Return Policy:

To qualify for a return, your item must be unused and in its original condition. It should be returned in the original packaging. Customers/VIP Customers/Brand Partners must return products to the Brand Partner/Company from whom they made the purchase within 30 days (10 days for FMCG Products) from the purchase date. A reason for the return must be provided along with the returned products. If a VIP customer returns a product, it is the Brand Partner's responsibility to either provide a refund or replace the product to meet the customer's needs.

If the product has a manufacturing defect or if you receive a different product from what you ordered, we will exchange the product at no additional cost for return shipping. For all other returns, you will be responsible for the return shipping fees. Once approved, your refund will be processed after deducting the cost of return shipping and any applicable fees.

The Company will accept returns if the Customer/VIP customers/Brand Partner does not want the purchased products. The refund amount will be credited to the wallet of the respective Customer/VIP customer/Brand Partner. This amount can be used to purchase products of their choice, or the user can request a refund to the original method of payment.

To initiate a return, the following documents must be provided:

1. Return request with a genuine reason

2. Pictures of the product and packaging

3. Copy of the Invoice

Cancellation Policy:

Customers/VIP Customers/Brand Partners have the option to cancel their order if they are dissatisfied or for any other reason. Our cancellation and refund policy is as follows:

• Orders can be cancelled only before shipment or dispatch.
• To cancel a confirmed order, users can request cancellation through their user account or contact us at our Customer Care number: +91 999 846 55 33, or email us at support@mybhwpl.com.

If the product has already been shipped or dispatched, our exchange/return policy must be followed. Requests received later than 5 business days prior to the end of the current business month will be treated as cancellations for the next business month.

Refund Process:

Upon receipt and inspection of your return, we will promptly send you an email confirming that we have received the item. You will also be notified regarding the approval status of your refund.

For cancellation of order, the Company will transfer the full refund amount to the wallet of the respective Customer/VIP customer/Brand Partner. This amount can be utilised by the Customer/VIP customer/Brand Partner for purchasing products of their preference. Alternatively, the user may opt for a refund to the original method of payment.

For product returns, the Company will transfer the refund amount (after deduction of return shipping costs and other applicable charges) to the wallet of the respective Customer/VIP customer/Brand Partner. This amount can be used for future purchases or refunded to the original payment method upon request.

The refund time period for different modes of payments is provided below.

-Receipt of Refunds:

If you have not yet received your refund, please follow these steps:

1. Double-check your bank account to ensure the refund has not been deposited.

2. Contact your credit card company, as refunds may take some time to reflect on your account.

3. Reach out to your bank, as there may be a processing delay for refunds.

4. If you have completed these steps and still have not received your refund, please contact us at support@mybhwpl.com or call our customer care at +91 999 846 55 33.

Buy Back Policy:

B-Hive Health & Wellness Private Limited offers a Buy Back Policy to Direct Sellers (B-Hive Brand Partners) who wish to resign from their B-Hive Brand Partner position and return any B-Hive products that are in good condition, usable, resalable, unopened, unaltered, and have a shelf life of at least 1 year.

If a B-Hive Brand Partner resigns within 30 days of purchasing the products, B-Hive Health & Wellness Private Limited will provide a full refund for the products, equal to the B-Hive Brand Partner's cost of the products being returned, after deducting the total incentives paid out by the Company on the original purchase.

If a B-Hive Brand Partner resigns after 30 days from the date of purchase, the amount refunded will be equal to the B-Hive Brand Partner's cost of the products being returned, less the total bonuses/incentives paid out by the Company on the original purchase and less a 10% service charge.

The Buy Back Policy is designed to emphasise the responsibility of both the sponsor and the Company to ensure that B-Hive Brand Partners make wise purchasing decisions.